What Happens When Your Website Crashes?

by Jerry Hobby on July 24, 2012

What Happens When Your Website Crashes?

You have a website and it is hosted somewhere, right?  Some company somewhere is taking care of everything for you, right?  It’s always worked and there’s nothing to worry about, right?   You know where I am going with this, right?

A few quick stories:

Client A – His hosting company migrated his website to a new and improved web server.  But after it was migrated, it would not run anymore.  The technology on the new server is newer, but the website needs updates.  The hosting company isn’t responsible for that.  Now the client has to get his website repaired and fast!

Client B – His website was infected by a virus/hacker.  Hackers like to infect websites because then the websites can infect the various visitors.  Some viruses are invisible, but sometimes they trash the site.   In this case, which is common, the web hosting company does not backup customer data and there is no way to restore the website.  This client had to spend thousands to have the website problems all corrected by hand.  Was not my client, for the record).

There are many other scenarios.  We help clients with these issues quite frequently.  Whether it is a dispute with an arrogant web designer or a technical issue with the website, it is ultimately up to the client (that’s you) to have the information and resources necessary to get things put back together quickly.

  • Make sure your domain name is registered to you and the ownership email address is correct.
  • Make sure you have a reasonably current copy of your website files for restore purposes.  This could mean once a month or once a year.  But it could also mean daily backups.  It just depends on the data on your site.
  • Make sure your website is scanned for viruses on a regular basis.
  • Know what types of backups your web hosting company is providing for you.  We run backups and store multiple copies on-site and off-site for our clients.  Most web hosting companies don’t do this.
If you paid a lot of money for your website, then you need to make sure you are not in danger of losing everything.  If you go back to your web designer and he doesn’t have your files anymore, you could discover you have absolutely nothing to recover with.  That’s a scary thought, isn’t it?
Most web hosting companies use a product called CPANEL.  CPANEL has a tool that allows you to download your entire website including email accounts, databases, etc.   If you have control of your domain name and you have a backup copy of all your web files, then you stand a really good chance of being able to recover from nearly anything that could happen to you.
There are some technical details that you need to know and this is where we can help.  Even if you use another web company, you can call us today to help you sort out your risks and recovery strategy.    Call us today.


Visit the Steven Kay Live website
to listen to this radio show

Post comments on our Facebook page