What Happens When Your Website Crashes?
You have a website and it is hosted somewhere, right? Some company somewhere is taking care of everything for you, right? It’s always worked and there’s nothing to worry about, right? You know where I am going with this, right?
A few quick stories:
Client A – His hosting company migrated his website to a new and improved web server. But after it was migrated, it would not run anymore. The technology on the new server is newer, but the website needs updates. The hosting company isn’t responsible for that. Now the client has to get his website repaired and fast!
Client B – His website was infected by a virus/hacker. Hackers like to infect websites because then the websites can infect the various visitors. Some viruses are invisible, but sometimes they trash the site. In this case, which is common, the web hosting company does not backup customer data and there is no way to restore the website. This client had to spend thousands to have the website problems all corrected by hand. Was not my client, for the record).
There are many other scenarios. We help clients with these issues quite frequently. Whether it is a dispute with an arrogant web designer or a technical issue with the website, it is ultimately up to the client (that’s you) to have the information and resources necessary to get things put back together quickly.
- Make sure your domain name is registered to you and the ownership email address is correct.
- Make sure you have a reasonably current copy of your website files for restore purposes. This could mean once a month or once a year. But it could also mean daily backups. It just depends on the data on your site.
- Make sure your website is scanned for viruses on a regular basis.
- Know what types of backups your web hosting company is providing for you. We run backups and store multiple copies on-site and off-site for our clients. Most web hosting companies don’t do this.
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